Senior Coordinator, Ticketing, Access and Hospitality Systems

We are looking for a Senior Coordinator, Ticketing, Access & Hospitality Systems to join the team at Liverpool FC. You will support the delivery and operation of the Club's ticketing, hospitality and access control systems across football and non-football events. Responsible for system setup, testing and pre-event validation, ensuring a seamless supporter experience and successful event delivery. Working closely with internal teams and suppliers, the role also supports reporting, projects and the resolution of ticketing and access-related issues.

What will you be doing?

• Support the operation and delivery of ticketing, hospitality and access control systems across football and non-football events.
• Assist with event setup, ticket fulfilment, barcode management, testing and event-day readiness.
• Perform pre-event validation checks to ensure ticketing and access systems are accurate and functioning correctly.
• Monitor systems during events and help resolve supporter, ticketing and access-related issues.
• Produce operational reports and analyse attendance, ticket activation and entry performance data.
• Investigate supporter enquiries relating to ticketing, attendance and access records.
• Maintain system user access, permissions and governance controls.
• Support seasonal renewals, annual system rollovers and contingency testing activities.
• Deliver training and guidance on ticketing and access control processes and best practices.
• Work closely with internal teams and external suppliers to support event delivery, incident management and continuous improvement initiatives that enhance the supporter experience.

Essential Skills & Experience

• Experience working in ticketing, access control, customer operations or event delivery environments.
• Strong attention to detail, organisational skills and the ability to manage multiple priorities and deadlines.
• Excellent problem‑solving, communication and stakeholder management skills.
• Ability to work effectively under pressure in fast‑paced operational settings.
• Collaborative approach with a strong focus on delivering an outstanding supporter experience.

Technical Skills

• Experience using ticketing platforms such as Seat Geek and access control systems such as Fortress or similar.
• Skilled in data validation, reconciliation, system testing and ticket fulfilment processes.
• Strong Microsoft Excel and data analysis skills, with experience producing operational reports and identifying trends.
• Good understanding of ticketing operations, stadium access and event delivery processes.

Desirable

• Experience supporting event‑day operations.
• Experience working with third‑party venues and supplier‑managed systems.
• Basic project coordination experience.

This is a full‑time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts…

LFC

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