Player Services Executive - Women's Football; South Region

PURPOSE AND SCOPE

• Position Type
  :
  Full-time

• Location
  :
  Hybrid role based within the South of England. This is a predominantly field based role involving regular travel to allocated Women’s Super League and Women’s Super League 2 clubs across the South. Regular attendance at PFA offices in London and Manchester will also be required for departmental meetings and organisational activities.

• Salary
  :
  Competitive remuneration package plus generous benefits

• Closing Date
  : 23:59, Thursday 24 September 2026

• Act as the key point of contact for allocated WSL and WSL2 clubs and their members, managing positive relationships

• Develop and maintain trusted relationships with current and former members throughout all stages of their careers

• Provide independent advice on contracts, regulations, employment matters and player rights

• Manage individual member casework - coordinating and progressing individual cases from initial enquiry through to resolution

• Represent and accompany members in meetings where appropriate, including grievance, disciplinary and regulatory matters

• Support players through significant career moments including injuries, retirement, transfers, contract negotiations and welfare concerns

• Coordinate support across PFA departments to ensure members receive joined up, high-quality support services

• Deliver regular visits to allocated clubs across the season

• Build and maintain strong working relationships with players, delegates, staff and senior club personnel

• Deliver presentations to playing squads on PFA services, player rights and current industry developments

• Promote awareness and uptake of PFA services and benefits

• Support the election, development and ongoing engagement of PFA delegates

• Maintain regular communication with clubs to identify emerging issues affecting members

• Identify trends and recurring issues affecting members and contribute insights to departmental planning and wider PFA advocacy

• Support player consultation exercises, surveys and engagement projects to ensure the player voice informs decision making

• Contribute to projects that improve standards across the women’s professional game

• Contribute ideas towards the continuous improvement of departmental processes, member experience and service delivery

• Maintain accurate records and case management using the PFA CRM

• Develop productive relationships with clubs, governing bodies and external organisations

• Attend and contribute to meetings with key football stakeholders where appropriate

• Represent the Women’s Football Department professionally at conferences, player events and industry forums

• Support departmental projects including player events, awards, delegate meetings and educational workshops

• Excellent interpersonal and relationship building skills

• Strong communication and presentation skills, with the confidence to successfully engage groups of professional athletes and senior stakeholders

• Excellent organisational skills with the ability to manage multiple priorities simultaneously

• Strong judgement and the ability to deal sensitively with confidential information

• Ability to build trust and credibility with players, clubs and colleagues

• A proactive, solutions focused approach to problem solving

• Ability to work independently while contributing positively within a collaborative team

• High standard of professionalism, integrity and discretion

• Excellent written communication

• A full UK driving license and willingness to travel

• Experience working within professional football, elite sport or a player/member facing environment

• Understanding of the structures and…