Analyst, Business

About us

We'rethe team behind digital retailer

Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you'rehigh-performing, ambitious and make the most of every opportunity, we want to hear from you. In return,you'llenjoy heaps of flexibility, greatperksand benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference,you'lllove making it sparkle for millions of Very customers.

The knowledge team play a super importantrolewithinourglobal

Customer Ca reoperation.

Our knowledge platform is thesingle source of truth for our colleagues and provides all the information needed to ensure we deliver the right customer outcomes, first time.

It'san exciting time to join us as we areexploringand deploying newAIcapabilities.

We work in a fast - paced environment,but you will be guided and supported bya great teamand have opportunities to growanddevelopyour skills.

The Knowledge Analystis responsible for defining,creatingandmaintainingknowledge content to reflect how we execute operational processes within Customer Care.

Here'ssomeofthe things you will be doing:

• Supporting the Knowledge manager in leading the Customer Care and knowledge strategy.
• Create,maintain and publish content in line with strategic plans, including periodic reviews; ensuring brand alignment.
• Measure and analyse the effectiveness of the knowledge management tool to inform improvement ideastoincrease adoptionof the product.
• Be an ambassador for knowledge management acrossourbusiness.
• Conduct external research and benchmarking;sharing new ideasto continuously improve the knowledge product.

We'relooking for someone who has an eye for detail, is naturally proactive, will spot where and how to make things better and be able to communicate this in an informative and engaging manner.

Previous experience in copy writing or working inaknowledgeenvironmentis crucial to in-role success.

As you will support knowledge across ourglobalcontact centres,experience ina contact centre environmentwouldalsobe valuable.

Passion and pride in your work and a natural desire to connect, collaborate andbe a team player isa must.

The ideal person shouldenjoyanalysing data and developing knowledge content.

What will you get in return? Brilliant experience, the opportunity to play an important part inour ambitious journey and a rewarding, purposeful role which can make such a positive impact to our colleagues and external customers.

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• 23 days holiday + bank holidays
• Linked In learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on
• Matched pension up to 6%
• More benefits can be foundon our career site

We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talen We'll be happy to support you.

We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.