M365 Digital Adoption Professional

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Job Reference liverpoolcitycouncil/TP/694/2297

Number of Positions:

2

Contract Type:

Permanent Full Time

Working Hours:

35

Location:

Cunard Building, Water Street, Liverpool

Closing Date:

16/10/2026

Job Category:

IT and Digital

Region / Division:

Liverpool

Business Unit:

Job title: M365 Digital Adoption Professional

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

We’re looking for M365 Adoption Professionals to join our Technology and Customer Services area and support the effective adoption, use and ongoing improvement of Microsoft 365 services across Liverpool City Council.

Working as part of our Strategy and Design Team, you’ll help colleagues and service areas make best use of Microsoft 365 tools, including SharePoint Online, Microsoft Teams, One Drive, Power Platform and related collaboration and productivity services.

You’ll support both business-as-usual activity and approved digital transformation initiatives, helping staff understand how M365 can support their work, improve ways of working and deliver better services for residents and colleagues.

Key Responsibilities:

• Support M365 adoption activity – Help plan, deliver and evaluate adoption activity that enables colleagues to use Microsoft 365 tools confidently and effectively
• Create and improve guidance – Develop clear, accessible guidance, learning materials and communications to support new and existing Microsoft 365 services
• Promote good practice – Support colleagues to follow agreed standards for collaboration, information management, accessibility, security and governance
• Support change and improvement – Work with services to understand adoption challenges, gather feedback and identify opportunities to improve how Microsoft 365 is used
• Work with others – Collaborate with ICT colleagues, service areas, project teams, communications colleagues and M365 Champions to support successful adoption and engagement
• Learn and develop – Continue to build knowledge of Microsoft 365, digital adoption, change management and user support through hands‑on experience, feedback and ongoing development

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression
  -opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive…