Client Account Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Purpose:

To manage a portfolio of current Order to Cash clients, oversee and report on service delivery, drive improvement, maintain contractual agreements and identify and secure further commercial opportunities.

• Develop and maintain positive, professional relationships with Alloga’s existing client base, while supporting the company’s strategy.
• Present Alloga and its services professionally through face‑to‑face meetings, telephone calls, virtual meetings, emails and other communication channels.
• Respond effectively and promptly to client needs, enquiries and service‑related issues.
• Agree and manage a schedule of client business reviews, ensuring that each client has at least one structured review per quarter, supported by an agenda, meeting minutes and documented actions.
• Identify, scope and support the implementation of new business opportunities and value‑added services for existing clients.
• Work with the Implementation Manager to support the successful go‑live of new business.
• Monitor clients’ perception of Alloga’s services and work with the relevant internal departments to address service gaps or areas requiring improvement.
• Support the Alloga Client Survey process, review client feedback and contribute to appropriate improvement actions.
• Take ownership of client‑related service issues and contribute positively to their resolution, helping to minimise potential losses or service disruption for both the client and Alloga.
• Ensure that relevant deviation reporting is initiated following incidents that significantly affect a client’s service or products, involving Quality colleagues when required.
• Work closely with Contract Operations Managers for clients with 3PL storage and distribution activities.
• Understand clients’ future requirements, including storage needs, and ensure that one‑, two- and three‑year forecasts are captured.
• Prepare weekly storage reports by client and product type and manage storage levels that fall outside agreed allocations.
• Contribute to Alloga Change Controls associated with significant business changes, including the relocation of clients between buildings.
• Identify and escalates substantial commercial risks, including potential loss of business or risks to the profitability of service provision.
• Ensure that client accounts remain commercially viable and are supported by current agreements or contracts.
• Review clients’ commercial outlook at least annually and ensure Client Account Plans are updated accordingly.
• Support the implementation of inflation‑linked service fee increases, general rate reviews and new revenue opportunities.
• Support contract renewal discussions and ensure that legal approval is obtained for contractual amendments before signature.
• Ensure that chargeable activities and value‑added services are captured and that appropriate rates are agreed with clients.
• Maintain an appropriate understanding of pharmaceutical industry requirements, including Good Distribution Practice, commercial developments and the effects of imports and exports on business processes and revenue.
• Produce and report monthly KPIs, identify service issues and work with clients and internal departments to improve performance.
• Maintain accurate client information, account plans, risk registers, operating procedures, task instructions and relevant reporting dashboards.
• Support due diligence and client…