Pricing Analyst

We are looking for a highly organized, positive Commercial Analyst who shows initiative and confidence dealing with senior stakeholders and clients. This exciting opportunity requires a team player who will analyse, manage and propose pricing programmes and policies - supporting the VP, Commercial, Sales and Legal while interacting with senior management to ensure long‑term beneficial outcomes financially and for our customers.

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint.

More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre‑built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, One Span, and Pega, Smart Communications powers more than 60 billion mission‑critical customer interactions each year. To learn more, visit

• Contract Performance
  • Primary owner of monthly and quarterly pricing reviews
  • Understand performance of existing pricing programmes across geographies, industries, solutions and use cases
  • Monitor and model product‑level and deal‑level profitability
• Pricing Programmes
  • Pricing benchmarking and analysis – providing guidance to senior management
  • Creation and maintenance of price books and supporting materials
  • Manage product catalogue and pricing schedules in CPQ
• Packaging and Commercial Integration
  • Make recommendations for product bundling and industry‑specific packaging/pricing.
  • Able to understand and can work with technology teams understanding how solution works and how that translates into commercial risks and opportunities
  • Work with data and technology teams to drive opportunities for process automation and improvement.

We are looking for a self‑motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:

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• Experience of pricing and packaging in SaaS or another high‑tech environment
• Experience of analysing data with a variety of tools to extract actionable information
• Formulate and test hypotheses
• Present recommended courses of action and considerations to executive management and business stakeholders
• Ability to understand and manage the tension between the detail and the big picture
• Strong negotiation skills
• Excellent communication skills, both written and verbal
• Good attention to detail
• A team player who creates positive working relationships
• Extremely well‑organised individual with a proven ability to manage conflicting priorities

• • Experience supporting senior executives and sales management with deal structuring
  • Experience handling high‑value, complex negotiations
  • Working in a SaaS or technology environment
  • Managing pricing and commercial processes