Multi-Lingual Customer Service Advisor; German Speaking

Overview

Job Title:

Multi‑Lingual Customer Service Advisor (German Speaking)
Salary: £25,837 per annum (Full‑Time, Permanent, 37.5 hours)

Location:

Liverpool City Centre (Hybrid model)

Working Hours:

Mon‑Sun (covering hours between 7am‑5pm)

• Answer questions, solve problems and recommend experiences that meet customer needs.
• Advise customers on the best services available and promote members and other potential add‑ons.
• Provide a high‑level customer experience that enhances their experience and builds up reputation.
• Initially capture then maintain to ensure there’s quality customer data being recorded on the system.
• Highlight and escalates any issues as and when necessary.
• Deliver and maintain both your own and team targets.

• Multi‑lingual (German and English speaking).
• Excellent verbal and written speaking experience within both English and German speaking.
• Background in customer service – via call centre or customer‑service‑led roles. Travel or hospitality led experience desirable but not essential.
• Experience in up‑selling or cross‑selling desirable.

• Competitive salary with commission and performance‑related bonuses.
• 25 days holiday per year plus bank holidays.
• Local public transport links (within walking distance) and local discounted car parking facilities.