Customer Service Attendant

As part of the Development Services team contribute to the provision of a quality, safe, customer-focused, value for money service and assist facility users in a pleasant, purposeful and professional manner. As the first point of contact for facility users, duties will include greeting customers, providing information, managing bookings and payments, dealing with customer inquiries in person, by telephone or email, associated administrative duties, controlling access to events and monitoring audiences.

• Receive all visitors; deal with telephone enquiries and information requests in a courteous and efficient manner ensuring a high level of customer care.

• A minimum of 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject.

Salary - Scale 3 SCP 7 £ 13.69 gross per hour.