Customer Service Executive

Location: Hatfield, Hertfordshire
Salary: £25,000 (rising to £26,000 upon successful completion of probation)
Contract: Full-time, Permanent

We’re recruiting on behalf of an award-winning, fast-growing organisation that believes great businesses are built by great people. Collaboration, inclusion, and personal growth sit at the heart of their culture — and it shows in both their results and their people-first approach.

With continued growth and exciting plans ahead, they’re now looking for a Customer Service Executive who brings energy, personality, and a genuine passion for delivering standout customer experiences.

You won’t just be another voice on the phone — you’ll be a valued part of a team that listens, supports, and celebrates success together.

• Competitive salary with clear progression
• 25 days annual leave plus bank holidays (with additional days for long service)
• Flexible benefits, including buy/sell holiday options
• Free on-site parking
• Employee Assistance Programme

As a Customer Service Executive, you’ll be the first point of contact for customers, handling both inbound and outbound calls while building meaningful, long-term relationships.

Your day-to-day will include:

• Providing excellent customer support across calls, emails, and systems
• Managing and updating customer records accurately
• Supporting customers with health plan information
• Proactively engaging with warm leads and converting them into loyal customers
• Representing the brand positively in every interaction

This is a dynamic role that blends customer care with light sales — perfect for someone who enjoys variety, conversation, and making a real difference.

You don’t need to tick every box, but experience in the following will set you up for success:

• Customer service and sales experience
• Confident, clear communication skills
• Ability to handle objections calmly and professionally
• Strong organisation and attention to detail
• Experience using CRM systems and MS Office
• A professional approach to handling customer complaints

We’re looking for someone who brings both skill and personality to the role.

You will be:

• Personable and approachable – customers instantly feel at ease speaking with you
• Resilient and adaptable – you stay positive and composed, even on busy days
• Proactive and motivated – you take ownership and enjoy finding solutions
• Empathetic and customer-focused – you care about getting it right
• A team player – supportive, collaborative, and happy to muck in

If you’re enthusiastic, self-motivated, and ready to join a business that truly values its people,
we’d love to hear from you
.

Apply now and take the next step in your customer service career — somewhere your personality really counts.