Sales Support Administrator

Location:
Bournemouth Town Centre, Dorset

Hours: 9am to 5pm, Monday – Friday

Approved Technology T/A ATGBICS is a manufacturer of optical network connectivity solutions including transceivers, Direct attach, Fibre patch and Breakout cables and NIC cards.

We are looking to recruit an inquisitive and technically minded Sales Support Administrator to join our fast-growing business. An administration background in computer hardware, engineering, aviation, manufacturing, warehousing/distribution or logistics would be beneficial.

The successful candidate will work alongside the sales team to support the sales process. This includes quoting clients, processing sales orders, supporting customer service requirements, answering the telephone, and directing calls.

We operate a friendly, supportive team of Bournemouth office-based staff with all other employees working remotely. This role offers a great opportunity for candidates who are excited by the prospect of contributing to the success and growth of our company.

The right candidate is a team player, used to using their initiative, demonstrates excellent attention to detail and an ability to work to deadlines. They possess a work ethic that supports our company mission; “to service the individual needs of our clients through flexibility, efficiency, and exemplary customer service.”

• Preparation and management of quotations
• Order processing
• Answer and route inbound calls
• Customer Service support
• Communicate daily shipping and back-order status to customers
• Assist with customer returns
• Track inbound and outbound shipments to their destination
• Escalate courier issues as necessary
• Maintain customer record accuracy on internal systems
• Produce reports upon request
• Liaise and collaborate with other departments where required
• Warehouse work during high order volumes

• Excellent telephone manner
• Excellent analytical skills with high attention to detail
• Ability to follow detailed work instructions
• Ability to plan and prioritise your workload to meet deadlines
• Ability to multi-task
• Aptitude to retain information
• Able to work in a fast-paced environment maintaining a high level of accuracy
• Comfortable to work with IT systems and a variety of software packages including Microsoft Office
• A team player
• Comfortable working with a small team

If you would like to find out more, please contact Operations and Quality Manager, Alex Hutchins on  or email

Whatever your enquiry you can be sure ensure we are on hand to respond promptly with flexible ways to contact us.

You can email us via our online contact form. Please provide as much detail as possible and we will aim to get back to you within one working day.

We are available during weekdays from 9am to 5pm. If you call outside of these hours please leave us a message and we will be in touch as soon as we can.