Engineering Graduate

Spectrum IT are working closely with a UK & Global engineering client to hire a motivated and customer centred Engineering Graduate. This is an onsite role, joining our client in their busy Whiteley office. This is a fulltime, permanent role and office based Monday to Friday.

This role is highly suited to a motivated Engineering Graduate who is keen to start their engineering career. Candidates for this role will be experienced at delivering high levels of customer service, this role centres around being a "Technical Support Analyst" and ultimately providing a comprehensive support service to global customers with engineering problems. You will take on technical support responsibilities for installed machines and upgrades whilst developing good customer relationships with new and existing customers.

This role is pivotal in promoting a positive customer experience to help drive efficiencies and improve revenue sales.
There will be a lot to learn and will be well suited to a natural "problem solver".

If you pride yourself on giving great customer service, are open to learning and love a challenge - This could be the new role for you.

• Own customer support requests, focus on deciding the most effective response and allocation of tasks as necessary to the most appropriate team members
• Champion ticket activity:
  Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines.
• Ensure customers are kept appraised of any changes/developments via ticketing systems
• Build a strong rapport with customers to create a better understanding of their requirements
• Liaise with other internal departments, following the defined processes to ensure timely customer resolutions and customer satisfaction
• Support the customer service team with quoting and raising sales orders when required, ensuring orders are shipped with the correct documentation and fixings
• Identify opportunities for additional spare parts, equipment, upgrades, or service contracts for customers where possible
• Collect and manage customer feedback through post-service surveys

• Hold a relevant Engineering qualification or equivalent engineering sector work experience
• Experience in some form of customer service-related role

Candidates for this role must be able to commute to the Whiteley area daily and hold a relevant engineering degree/education background.