Customer Service Advisor

• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client is looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients/investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry; however, this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing, and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Advisor role based in Liverpool, hit the 'apply now!' button for an immediate interview!