Customer Service Advisor – German Speaking - Temporary

Customer Service Advisor – German Speaking - Temporary Responsibilities

• Handling all customer interaction in a prompt, friendly, personalised and professional manner
• As a blended agent, interact with the customer across all channels
• Providing a high‑touch experience for customers each and every time
• Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
• Promoting memberships to non-members
• Advising customers on the best services available
• Providing a value‑add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service‑related issues, incidents or trends
• Highlighting and escalating issues as necessary
• Delivering and maintaining both individual and team targets

• Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
• Highly developed soft skills and a strong will to serve
• Excellent written communication skills in both English and German to C2 level proficiency
• Good social and interpersonal skills
• Flexible enough to work as a blended agent across channels, email and chat transactions
• Ability to spot sales opportunities, ask for the sale and/or recommend additional products to customers
• Excellent problem‑solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Empathetic, a warm, helpful and positive approach
• The ability to relate to an older demographic of customer
• Proactive, confident, self‑motivated and driven to succeed
• A team player
• IT savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
• Demonstrable knowledge of European geography and popular destinations in North America
• Commitment to work towards individual and team goals

Monday – Sunday 37.5 hours between 7am and 5pm

• flexible work time options
• benefits and services
• room for creativity and centrally city-based location.