Switchboard Operator

Responsibilities

• Answering hundreds of calls daily, handling queries quickly and efficiently using bespoke software packages.
• Manning hospital emergency call line and liaising with the correct emergency teams.
• Upkeep and maintenance of hospital paging system and monitoring/reporting critical gas alarms for repair.
• Report lift entrapments and liaise with those entrapped.
• Operating the iPM system for outpatient appointments and patient enquiries.
• NWAS Northwest Ambulance booking service.

We are looking for an enthusiastic individual to join the team. We are offering three part‑time posts with no set work pattern; you will work according to the needs of the service.

• Previous role in a similar environment preferable.
• Understanding of NHS terminology and structure.
• Ability to work under pressure as part of a team.
• Flexible approach to work; 24/7 service including all bank holidays and weekends.
• Candidates who have applied within the last six months are asked not to re‑apply.

The call centre is the main communications hub for Liverpool University Hospital NHS Foundation Trust, handling approximately 130,000 calls per month and 20,000 outpatient appointment calls per month.