Hybrid Customer Resolution & Feedback Lead
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-06-13
Listing for:
Prima Group
Full Time, Contract
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Prima Group is looking for a Customer Resolution Officer for a maternity cover role in Liverpool. This position focuses on managing complaints and customer feedback, ensuring responses are timely and effective. You will play a crucial role in analysing customer feedback to drive improvements across services.
The ideal candidate should be committed to excellence in customer service, possess strong analytical skills, and be prepared to work in a hybrid model between home and office. A Level education or equivalent is necessary.
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