Student Services Advisor Job Liverpool area,England UK,Customer Service/HelpDesk

Student Services Advisor

Final date to receive applications: 28 June 2026

Department: LRC & Reception

Employment Type: Permanent

Location: Liverpool

Compensation: £25,299 - £26,812 / year

Description

Job Title: Student Services Advisor

Department: LRC and Reception

Salary: £22,610.92 - £23,963.16 (FTE £25,299 to £26,812) per annum

Job Type: Permanent

Hours: 35 hours per week, 39 weeks Term Time Only

The City of Liverpool College are seeking a Student Services Advisor to provide a full front‑of‑house service, offering a professional and high‑quality service to students, staff and visitors at Learning Resource Centres and occasionally the College Receptions. Some administrative duties are also incorporated into this post.

The successful candidate will have experience of working in a customer‑oriented environment and knowledge of customer care procedures. You must show an understanding of and commitment to College policies, particularly equality and diversity. This post requires some evening work and flexibility in working hours and location, especially during enrolment and examination periods.

Key Responsibilities

Serve as the first point of contact for Student Services, welcoming students, visitors, and other customers using Reception and LRC services, and handling information requests and enquiries.

Help maintain the Reception service desk and visitors’ waiting area and provide a high standard of customer service at all times.

Support students in using the Learning Resource Centres, including assistance with login, digital services, resource access, and study spaces, and help maintain an environment conducive to study.

Provide services to students such as , travel passes, print credits, etc.

Process incoming and outgoing mail and deliveries, maintaining parcel security and the post room.

Support students with Pay My Student (student financial support system) and answer related queries.

Comply with college cash handling protocols and financial regulations.

Act as a Fire Marshal or First Aider, as required, in the event of an incident.

Actively support and implement the ‘One College, One Mindset’ initiative.

Support cross‑college activities such as enrolment, open evenings and recruitment events.

Follow departmental policies and procedures and operate within service standards at all times.

Adhere to organisational policies such as GDPR, Equality, and Financial Regulations.

Carry out other relevant duties within the framework of this grade, as required at various locations.

Use new technology in all aspects of job requirements.

Participate fully in:

Professional development
In‑service training sessions made available
Delivery of in‑service training to others in specific responsibilities
The college appraisal scheme

Skills, Knowledge and Expertise Essential criteria

Minimum Grade C in English and Mathematics or equivalent.

Experience working in a customer‑oriented environment.

Experience and knowledge of customer care procedures.

Good presentation and written communication skills.

Proficiency with current and emerging IT, such as Office
365 and the College app.

Ability to work both as part of a team and independently.

Good interpersonal skills, dealing with all customers in a friendly and efficient manner.

Commitment to College policies, especially equality and diversity.

Elevated standards for students, colleagues, and oneself.

Positive, self‑motivated personality.

Willingness to assist and interact with internal and external stakeholders.

Flexibility to adapt workload and priorities to meet unit demands.

Capability to perform varied functions within a team with a positive approach to change.

Clear commitment to meeting and surpassing customer expectations.

Desirable criteria

Understanding and awareness of an educational environment.

Ability to answer enquiries using information retrieval systems (online databases).

First aid and/or Fire Marshal training certificate.

Commitment to staying up to date with new technologies and resources, and horizon scanning for improvement opportunities.

Ability to speak/understand another language.

Please Note: This role may close earlier than the advertised deadline if sufficient applications are received.…