Account Manager

Starting Salary: £26,000 – £30,000 (dependent on experience) (plus benefits)

Hours:

Full Time (37.5 hours per week)

Location:

Hybrid role (remote & Liverpool office as required)

Closing Date:
Tuesday, 30 June, 2026 - 5pm

We’re looking for a Liverpool-based (or nearby) Account Manager to join our growing team. This is a great opportunity for someone with account management or EdTech/SaaS experience, looking for a fresh challenge, career progression, and a fantastic company culture.

In a sector which truly matters, you’ll build strong relationships with education leaders at all levels. We’re looking for someone with the ability to advise (and challenge) customers, to ensure they gain maximum value from two of our online products (Perspective and Observatory), supporting implementation, engagement, and developing long‑term partnerships.

This is a hybrid role, with office attendance at least one day per week in our Liverpool office, alongside key business events and team days as required.

If you’re passionate about technology, education, and making a real difference, we’d love to hear from you.

Most of the following (and be willing to learn the gaps!):

• Minimum 2 years’ experience within an Account Management/Customer Success role
• Experience managing and developing customer accounts and long‑term relationships
• Strong written and verbal communication skills, including confidence presenting professionally online
• Experience using modern workplace, CRM and communication tools such as Microsoft Office, Teams, Zoom, Slack, Dialpad and Jira (training can be provided on specific internal tools)
• Ability to communicate confidently with professional stakeholders, including senior leaders and decision-makers
• Proactive, organised, and customer‑focused approach with the ability to manage multiple priorities effectively
• Experience working within a SaaS, EdTech, or subscription‑based software environment
• Previous experience working with schools, Multi‑Academy Trusts, or Diocesan organisations
• Knowledge of the education sector and challenges facing schools and trusts

• Proactive and accountable, with pride in delivering high standards of customer experience and account ownership
• Strong relationship‑builder who enjoys helping customers succeed
• Commercially aware, with confidence identifying opportunities for customer growth, retention, and long‑term value
• Organised and detail‑oriented, with the ability to manage multiple priorities
• Confident communicator who can engage professionally with stakeholders at all levels
• Curious and eager to learn, with an interest in education, technology, and customer success
• Collaborative team player who contributes positively to team culture
• Empathetic and solutions‑focused
• Dependable, resilient, and adaptable

Most importantly, we want people who genuinely care about helping customers succeed.

• Leading customer implementation calls to establish expectations, priorities, and implementation plans
• Helping customers embed effective and sustainable use of the platform, through implementation, training, and ongoing development
• Taking a proactive approach to customer engagement to ensure maximum value is achieved throughout the customer journey
• Working closely with SLT and users at all levels to support strategic goals and successful outcomes
• Identifying concerns early and working proactively to resolve issues before they impact customer confidence

• Acting as a key point of contact and trusted advisor for customers
• Building strong, long‑term relationships across customer accounts
• Managing customer expectations, including communication around product development and updates
• Supporting successful contract renewals and commercial conversations where appropriate

• Monitoring account performance using customer data, usage trends, and customer feedback to identify opportunities, risks, and areas requiring additional support – taking action where needed
• Creating clear action plans for accounts of concern
• Maintaining accurate and consistent records within our CRM system (ACT)
• Collaborating with the wider Account Management…