Account Manager

✨ Be Part of the Team that Powers Lakelovers! ✨

Salary: £25,000 per annum

Hours:

Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)

Location:

Our welcoming Keswick office.

We’re looking for a proactive and people-focused Account Manager to join our busy Lakelovers team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure

⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment.

At Lakelovers & Sykes, we believe in rewarding our people:

• Annual bonus scheme linked to company performance.
• ✈️ Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• ✋ 2 volunteering days per year
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
• Pension scheme with employer contributions
• Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• ️ Special offers and discounts designed to enhance your overall wellbeing.
• ❤️ Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.