Customer Service Representatives

Capita Pension Solutions are looking for Customer Service Representatives to join their permanent team in Liverpool. This office‑based role involves handling a high volume of inbound calls from members and their beneficiaries, providing information and resolving queries within agreed service levels.

Location:

Liverpool, United Kingdom

Type:
Full time, Permanent

Hours:

37.5 per week, Monday to Friday, 8:00am to 6:00pm, no evenings or weekends.

Salary: £25,155 per annum

Start date:

10th August 2026

• Take a high volume of inbound calls from a wide range of members and beneficiaries.
• Provide accurate information and resolve queries within service levels.
• Work within a supportive team, receiving training and encouragement from the Team Manager.
• Utilise virtual training to acquire the skills and knowledge required to handle every call efficiently.

• Previous customer service experience in a high‑volume call centre or face‑to‑face setting.
• Excellent telephone manner, empathy and ability to build rapport with members.
• Strong problem‑solving skills, attention to detail, and ability to prioritise and use initiative.
• Great passion for customer service and ability to resolve queries quickly and efficiently.
• Knowledge of pensions is advantageous but not essential.
• Minimum five years continuous UK residency for enhanced security clearance.

• Proof of right to work checks will be conducted via digital  if you hold a valid passport; otherwise, an in‑person verification at a designated Capita office is required.
• Sampling of Capita offices:
  Capita Park, Meadows Road, Wath‑upon‑Dearne, Rotherham;
  Hartshead House, 2 Cutlers Gate, Sheffield;
  Arlington Business Centre, Millshaw Park Lane, Leeds; etc.

• 23 days’ holiday, rising to 27 days.
• Company‑matched pension and life assurance.
• 15 weeks fully paid maternity, adoption and shared parental leave; two weeks paid paternity.
• Discounts on insurance, retail, socialising, health and wellbeing, travel, technology.
• Discounted insurance policies and other perks.

Capita is an equal‑opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and are committed to providing an inclusive, barrier‑free recruitment process. We especially welcome applications from people from Black, Asian and other ethnic minority backgrounds.

To apply, submit an up‑to‑date CV and complete the quick application. For assistance with alternative formats or adjustments, contact rea or call