Commercial Support Administrator Centre

Key Skills & Attributes

• Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
• Act as a point of escalation for complex business queries.
• Build and maintain prospect lists to generate new leads through telephone, email, and mailshot campaigns.
• Communicate positively and enthusiastically about MLA’s services to customers.
• Collaborate with management on new and emerging market opportunities.
• Conduct commercial negotiations with customers and key stakeholders.
• Perform due diligence to ensure all customers hold valid registrations and accreditations.
• Maintain and update system databases across multiple platforms.
• Manage the smooth onboarding of new customers.
• Oversee inactive accounts, placing cases on hold and safeguarding the business.
• Follow up on internal campaigns to capture and nurture new business.
• Keep all departments informed of contractual changes with customers.
• Foster stronger, more effective customer relationships.

Note:

This list is not exhaustive and may evolve with the role.

• Strong IT skills, including proficiency in Excel.
• Exceptional attention to detail with the ability to analyse and validate data.
• Ability to work independently while being a proactive and enthusiastic team player.
• Excellent organisational skills with the ability to prioritise and meet deadlines.
• Outstanding interpersonal skills, with clear and professional verbal and written communication.
• Ethical and transparent in dealings with customers.
• Courteous yet confident in approach.
• Respectful of customer and business confidentiality.
• Strong problem-solving skills with proven multitasking abilities.
• Previous experience in a customer support or commercial support role.

• Experience:
  
  Minimum 4 years in customer service (preferred).

• Be part of a dynamic, growing company with a collaborative culture.
• Competitive salary and benefits package.
• Opportunities for professional development.
• Positive and inclusive working environment where your contributions are valued.