Customer Service Administrator

About the Role

EQ Retirement Solutions is looking for motivated individuals to join our telephony-based Pension Administration team within our contact centres in Liverpool City Centre.

As a Team Member you will provide exceptional customer service, resolve members’ phone enquiries and support our pension administration processes. This role is not sales related but you will work towards realistic key performance indicators.

• Provide excellent customer service and communication skills.
• Demonstrate excellent attention to detail.
• Resolve members’ telephone enquiries based on a competent working knowledge of pension schemes (in‑house training provided).
• Maintain excellent attendance and time‑keeping.
• Form good working relationships with colleagues and members.

• GCSE (or equivalent) Maths and English Grade C or above.
• Resided in the UK for at least 5 years (required for security clearance).
• Strong teamwork and communication skills.

• Employer pension plan – matches contributions up to 10%.
• Employee Assistance Programme – counselling, legal and wellbeing support.
• Life assurance cover at 4× salary (with optional enhanced cover).
• Employee discounts and cashback through EQ Wins Platform.
• 29 days holiday plus bank holidays + 2 volunteer days.
• Equiniti ICON award vouchers for outstanding performance.
• Investment in Linked In Learning for professional development.
• Internal development opportunities.

Are you passionate about providing excellent customer service? Are you a team player looking to start a career in an engaging enquiry centre? If you’ve answered yes to both, we want to hear from you.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre‑employment screening checks.