Customer Support

Responsibilities

You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. You may assist customers who are bereaved, dealing with fraud, vulnerable or simply help them build confidence with digital banking. You will adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You will also recognise opportunities to connect customers with the right products and services.

• Minimum of 12 months customer service experience.
• No previous financial services experience required.
• Honest, genuine, caring and empathetic attitude towards customers.
• Ability to quickly build relationships and deliver excellent customer experience.
• Commitment to deliver on promises and go above and beyond for customers.
• Team‑player, collaborating closely with colleagues to meet customer needs.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part time roles
• A range of wellbeing initiatives
• Generous parental leave policies
• Salaries reviewed annually on 1
  
  April as part of the pay review
• Full uniform provided

We are disability confident and committed to diversity, equity and inclusion. Reasonable adjustments are available upon request.