Customer Service Advisor; FTC

Position: Customer Service Advisor (12 Month FTC)
The Customer Service Advisor (12 Month FTC) will play a vital role in supporting customers within the industrial and manufacturing sector, ensuring their needs are met efficiently and professionally. Based in Liverpool, this position requires excellent problem-solving skills and a commitment to delivering high-quality service.

Client Details

This opportunity is with a medium-sized organisation operating within the industrial and manufacturing industry. The company specialises in providing essential services and products to a wide range of clients, fostering a professional and supportive work environment.

Description

Respond promptly to customer inquiries via phone and email, ensuring a high standard of service.
Process customer orders accurately and efficiently, maintaining attention to detail.
Collaborate with internal teams to resolve customer issues and provide timely solutions.
Maintain and update customer records in the system, ensuring data accuracy.
Provide product and service information to customers, addressing their specific needs.
Identify and escalate complex issues to the appropriate department when necessary.
Monitor and follow up on customer queries to ensure resolution and satisfaction.
Contribute to continuous improvement initiatives within the customer service department.

Profile

A successful Customer Service Advisor (12 Month FTC) should have:

Previous experience in a customer service or support role, ideally within the industrial or manufacturing industry.
Strong communication and interpersonal skills, both written and verbal.
Proficiency in using computer systems and customer management software.
A proactive approach to problem-solving and an ability to work independently.
Excellent organisational and time management skills.
A commitment to delivering exceptional customer service in all interactions.

Job Offer

Competitive salary on offer.
A fixed-term contract offering stability and valuable experience.
Opportunities to work within the industrial and manufacturing sector.
A supportive and professional work environment in Liverpool.
The chance to contribute to an established and reputable company.

This is a fantastic opportunity for a motivated individual to excel in a customer-facing role. If you are passionate about customer service and thrive in a professional setting, we encourage you to apply today