Mandarin speaking Client Services Coordinator

Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK.

You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently.

• Provide excellent customer service through verbal and electronic communication with overseas offices.
• Handle all client inquiries and communicate professionally, accurately, and efficiently.
• Identify and solve problems, prioritise tasks, and work independently.
• Maintain a professional image and develop strong client relationships.
• Understand technical and operational activities, areas of risk, and navigate them.
• Prepare management information and reports using Microsoft Office and Google Suite.
• Meet key performance indicators and work under pressure to meet tight deadlines.

• Mandarin language proficiency.
• Minimum GCSE grade A‑C or equivalent in English Language, Maths, and Science.
• Advantageous: a degree or equivalent in Business, Non‑Biological Science, Logistics and Supply Chain Management, or a similar field.
• Experience in Customer Service, Technical Help‑Desk, or Administration is advantageous.
• Excellent time‑management, organisational skills, attention to detail, proactive approach, and teamwork.