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Senior Customer Experience & Complaints Liaison
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-07-10
Listing for:
Solus Accident Repair Centres
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Solus Accident Repair Centres is seeking an experienced Complaints & EOD Manager to take expert responsibility for the performance of multiple sites with a focus on customer complaints and dissatisfaction handling.
You will ensure fair investigations within service standards, liaise with work providers, record all complaints and outcomes, mentor staff, and deliver KPI reports while upholding data security and FCA complaint handling principles.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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