Service Advisors

We are currently recruiting for a new Service Advisor to help us at our Renault/Dacia/KIA branch in Liverpool.

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who has already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaise with the workshop and bodyshop to progress work through the system.
• Control all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Inform customers of any faults or repairs found on their vehicle and provide clear, accurate solutions.
• Treat dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues that may arise.
• Maintain customer records such as vehicle details and service histories accurately and efficiently.
• Maintain knowledge of aftersales products and services, upselling where appropriate.
• Ensure the customer database is updated and accurate at all times.

• Passion for great customer service and confidence to resolve issues efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• Ability to multi-task and adapt within a busy environment.
• Strong communication and influencing skills, with the ability to explain complex information accurately and concisely.
• Strong organisational skills to schedule work effectively, balancing customer needs and workshop capacity.
• Ability to prioritise workload.
• Willingness to work within defined processes and guidelines.
• Good core administration skills to accurately capture customer details to required standards.
• Full UK driving licence.
• Nice to have – experience of upselling products or services.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated.

• 33 days’ holiday allowance with room to grow.
• Generous retail discounts.
• Private healthcare – Simplyhealth; all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
• Pension scheme.
• Maternity and paternity packages.
• Opportunities for training and progression.
• Discount on new and used vehicles.
• Contributory pension scheme.

Full time:
Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm.