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Lead Agent: Elite Passenger Care & Team Mentor
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-07-18
Listing for:
ABM
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
ABM at Heathrow Airport is seeking a Lead Agent to deliver first-class customer service on high-profile flights and mentor newer agents. You will guide colleagues, ensure safety, and maintain outstanding standards in a fast-paced environment.
Responsibilities include leading special assistance, coordinating with airlines, and ensuring accurate journey tracking using PDAs. Flexibility for 4-on/4-off shifts is essential.
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