Customer Service Claims Handler

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: £26,938 - £30,916 per annum, Plus up to £1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays

What you will be doing:

• In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers' needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim

What we're looking for:

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Posit...