Welcome & Service Team Member 13.25 per hour

We're looking for a Welcome and Service Team Member
! As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour (£9,646 per year)

Duration: Permanent

Working Hours: You will work
728 hours per year. This role is based on annualised hours, where theamountof hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

This equates to 14 hours pay per week.

Working Pattern: This role will be 2-3 days per week over a 7 day period, including weekends, Bank Holidays and peak periods.

Interview Date: Tuesday 1st September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you’ll be part of the visitor welcome team working at Speke Hall. This role will be based in the visitor welcome building  will be the face of Speke Hall, welcoming our visitors and giving them any information they need to have the best experience throughout their day with us.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service in a fast paced environment.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Speke Hall, The Walk, Liverpool, L24 1XD

Welcome & Service Team Member - Career Level A2.pdf

Compliance.

Eligibility to Work in the UK

Closing Date: 23 August 2026

* Internal Applicants only*

Our colleagues work for the National Trust in many locations and sometimes don'thave easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initialperiod.

If you need any help with your application, i.e. due to technical difficulties, please call us on  or email us at recruitmenten

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on  or email us at adjustme and we'll support you as best as we can. For examples of how, please…