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Customer Service Team Leader
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-08-31
Listing for:
Riverside-12e5e24d
Part Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Riverside is seeking a Customer Service Team Leader in Liverpool (Speke) to provide strong, values-led operational leadership across a 24/7 omni-channel service. You will lead a multidisciplinary team, drive inclusivity, and ensure right-first-time customer satisfaction while coaching staff and managing performance.
Role involves monitoring KPIs, handling escalations, and delivering continuous improvement within a busy housing association contact centre environment.
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