Customer Service Advisor – Student Accommodation- Tramways
Listed on 2026-10-15
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Customer Service Advisor
Location :
Capital Gate, Liverpool
Salary :£10,155.60 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours :
Average of 14 hours per week (contracted to 728 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing
Why Join Student Roost?
- Customer Experience & Resident Support
- Events & Community Engagement
- Operational & Administration
- Debt Management
- Inclusive & Supporting Culture
- Opportunities for Career Growth
- Team Experience
- More Than Just a Job
- Benefits That Support You – see here for more detail
What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!
Skills & Qualities
- A People Person – friendly, approachable, and great at building relationships.
- Confident providing exceptional resident experience, handling enquiries, and resolving issues.
- A team player who thrives in a supportive and collaborative environment.
- Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
- Organised and detail-oriented, with strong communication skills.
- Comfortable with sales, taking payments, following processes, and keeping accurate records.
- Resilient, with the able to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
- Solutions orientated, with the ability to think on your feet.
We encourage applicants from all backgrounds, including those with disabilities, and are committed to creating an inclusive recruitment process. We recognise that everyone’s needs are different, and we encourage candidates who may require reasonable adjustments during the recruitment process or in the role to get in touch with us to discuss their requirements.
If you are passionate about procurement, highly organised, and committed to working in an inclusive and forward-thinking environment, we’d love to hear from you!
Please note that as part of our safety-first culture, this role is subject to a Basic DBS check as part of our pre-employment checks.
Customer Service Advisor – Student Accommodation
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