Customer Services Administrator

My client is specialist subcontractor, that are in the market for a Customer Service Administrator to join their team. The position requires an astute, organised individual to join their team.

Permanent Salary

St Helens

Provide sales support to Internal Sales to work as part of a fast-paced Customer Service Team ensuring project requirements are fulfilled.

Specific duties would include but are not limited to:

• Processing customer orders in a timely, accurate and professional manner.
• Processing Purchase orders and checking supplier acknowledgements.
• Producing Quotations and Checking project margins
• Working closely with your allocated Internal Sales Co-ordinator
• Liaising with relevant departments to ensure a speedy delivery.
• Dealing with day-to-day customer service calls, ETAs & PODs.
• Logging & assisting customer Invoice queries relating to the sales ordering process and product quality.
• Handling customer complaints and passing them on to your line manager if required.

• Maintain high levels of communication both verbal and written.
• Ability to work on own initiative.
• Keen eye for detail
• Excellent time-management skills with the ability to prioritize tasks and meet key project deadlines.
• Previous customer service experience in a business environment is essential
• Competent at intermediate /advanced level in Microsoft Office Outlook, Word and Excel.
• Ability to work as part of a team.
• Willingness to have a flexible approach to duties.