Weekend Front of House Desker

POSITION: Front of House Desker

DEPARTMENT: Front of House Operations

RESPONSIBLE TO: General Manager

CONTRACT TYPE :
Weekend Variable Hour
- Minimum of 5 hours per week

BARRY’S
- The Best Workout in the World

Barry’s is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun!

Our mission and our goal is very simple. To ensure that our clients’ experience is the best part of their day
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Our team looks to inspire, motivate, support and most importantly build a community who share the same vision of health, fitness and wellbeing.

Here at Barry’s, we practise what we preach. We are a community dedicated to working (out) hard and having fun. We love a challenge and spend every day continuing to innovate.

Mission accepted?

Join the HUSTLE.

The role of the desker is client facing, with the purpose of ensuring we achieve our mission of providing our clients with the best part of their day. Whilst there are transactional elements to the job, we are looking for someone with a passion for excellent service, high energy and a desire to build a community in a fast paced environment.

If you have experience in providing superior customer service, we want to hear from you.

• Ensure the Barry’s vision is brought to life on a daily basis through embodying our values

• Ensure every client receives a best in class welcome to the studio, including a personalised greeting, and a goodbye when leaving

• Deliver exceptional service during a class sign in, work quickly and efficiently whilst upholding our service standards

• Respond effectively to client queries in person and via phone and email. Ensure you reach a solution which meets both the business and client needs

• Have a full understanding of our POS system, and be able to process payments, update records and make or amend bookings including private classes

• Maintain high energy during class changeovers and keep a positive atmosphere at all times

• Ensure all first timers are inducted thoroughly, including a receiving a personalised introduction to Barry’s, step away from the desk, guide them round the studio, demonstrate the lockers and introduce them to the fuel bar

• Operate the fuel bar, making pre and post Barry’s class shakes for clients with a can-do attitude

• Build client relations by getting to know clients and remembering their personal preference such as their favourite shake

• Use the booking system to ensure all client milestones such as birthdays and class achievements are recognised

• Use down time on desk to identify areas of opportunity for client outreach and community building

• Open and close the studio and ensure that all necessary tasks are carried out

• Work with the facilities team to ensure the studio space, including fuel bar, reception and changing areas, are kept clean and maintain hygiene standards

• Work with the instructor team to ensure classes start and finish on time, and support with any technical difficulties such as sound or microphone malfunctions

• Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from studio management when necessary

• Maintain product knowledge for all studio retail operations, including fuel bar

• Understand any marketing initiatives and be proactive in ensuring these are executed effectively

• Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary

• Assist studio management with daily studio tasks and other projects as necessary.

• Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Required to work a minimum of 5 hours on…