Customer Care Optimisation Lead
Listed on 2026-10-31
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Matalan is seeking a Contact Centre Performance Lead to turn operational data into clear priorities that enhance customer outcomes, service delivery and cost efficiency across our outsource partner team and the inhouse Support Hub.
You will translate insights into practical improvement plans, optimise third‑party systems to reduce avoidable contact, and provide actionable reporting to guide Customer Care strategy.
We are looking to fill the Customer Care Performance Optimisation Lead position at Matalan in Liverpool, England, United Kingdom.
This posting is for the Customer Care Performance Optimisation Lead role at Matalan, based in Liverpool, England, United Kingdom.
The Customer Care Performance Optimisation Lead role at Matalan is now open for applications in Liverpool, England, United Kingdom.
Join us at Matalan as our next Customer Care Performance Optimisation Lead in Liverpool, England, United Kingdom.
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