Reception Team Member - Erigmore

Salary: £8.85 (ages 16-17) to £12.71 (18+) per hour

Hours: Variable hours and days - includes weekends and bank holidays

At Verdant Parks, we know that the foundation of a great holiday starts with a warm welcome. That’s why we’re looking for a Reception Team Member who takes pride in delivering excellent customer service, attention to detail, and a friendly, professional approach. By being the first point of contact for our guests, managing enquiries, and ensuring smooth check-ins and check-outs, you’ll play a vital role in creating a welcoming, seamless experience that sets the tone for their stay.

Our Reception Team is the friendly face of the park, giving holidaymakers and owners a warm welcome from the moment they arrive. As the first point of contact, you’ll make sure every guest has the information they need for a fantastic stay, while handling queries and resolving any issues with professionalism and care. Working closely with our accommodation, maintenance, and operations teams, you’ll help deliver the high standards that make the Verdant experience so special.

Typical duties and responsibilities:

• Greeting guests and owners, supporting with check-ins, queries, and general park information
• Handling cash and card payments, including till operation and daily cashing up
• Preparing welcome packs for incoming guests
• Promoting park facilities and sharing knowledge of local attractions
• Answering phone calls and emails in a friendly, helpful manner
• Supporting reception admin tasks as required
• Helping promote park activities, offers, and events

What We’re Looking for:

We’re looking for someone who genuinely enjoys helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, making every guest feel welcome and supported. Ideally, you will have experience in a customer-facing role such as hospitality, retail, or tourism, strong customer service skills, and a positive, can-do attitude. Good computer literacy, including Microsoft Office and the ability to learn internal systems, is important, along with strong communication and administration skills.

You will be a team player, flexible, and adaptable to meet customer and business needs. Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.

Why you'll love Team Verdant:

• Last minute park breaks from only £109;
• Up to 30% off park breaks for you, your friends and your family;
• Discounted use of facilities on park, including restaurants, leisure and activities;
• An annual 'Verdant Experience' - book a break at one of our parks and experience a Verdant holiday as a customer. There is no charge for this break, we simply ask that you make the most of it and give us your honest feedback afterwards!
• Many opportunities for recognition and reward - monthly 'Stars' awards, annual awards for individuals and park teams, 'Cheers for Peers' cards, and any excuse for cakes, biscuits and celebrations!;
• Our company wide team initiatives to help each other, our communities and the planet - Green Champions, Charity Champions, Mental Health Champions;
• A commitment to providing training & development opportunities, recognising potential and supporting you in your career.

Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!