User Researcher

Hays are currently recruiting for a User Researcher to join a large-scale digital transformation programme based in Liverpool. This is an exciting opportunity to work within a multidisciplinary delivery team, helping to shape and improve digital services through user-centred design and evidence-based decision-making.

• Plan, design and conduct user research across a range of digital products and services.
• Engage with users and stakeholders to understand needs, behaviours and pain points.
• Analyse research findings and translate insights into actionable recommendations.
• Present research outcomes to stakeholders in a clear and engaging way.
• Work closely with Product Managers, Business Analysts, Service Designers, UX Designers and Delivery Teams.
• Champion user-centred design principles throughout the project life cycle.

• Proven experience working as a User Researcher within digital transformation programmes.
• Strong understanding and practical experience of Government Digital Service (GDS) standards and service design principles.
• Experience planning and delivering a range of qualitative and quantitative research methods.
• Ability to communicate complex findings to both technical and non-technical audiences.
• Experience working within agile, multidisciplinary teams.
• Strong stakeholder engagement and facilitation skills.

• Initial 6-month contract with potential extension.
• Hybrid working arrangement based in Liverpool.
• Opportunity to contribute to services that have a real impact on users.
• Collaborative and supportive delivery environment.

Liverpool University Hospitals NHS Foundation Trust