Apprenticeship - Customer Service Practitioner - Level 2 - CMB

Position Details

Salary: From September 2026 - £8.00 per hour – Apprenticeship Wage – during first 12 months. (If 19 years old or over, after 12 months your salary will increase to minimum wage for your age)

Hours: 37 hours per week

Location: Whitehaven

Contract: Apprenticeship

Start date: From September 2026 onwards

Apprenticeship duration: Typically 15 months

Closing date: 9th March

Interviews: 30th March – 20th April 2026

Do you want to pursue a career in Customer Service? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then an apprenticeship with Cumberland Council could be for you! This is an excellent opportunity offering a wide range of transferable skills.

You will be working as part of an established team within adult social care contributing administrative support to Cumberland Council in a role where you can make a real difference. Working in a busy office environment you will develop your problem‑solving skills while learning to prioritise and work accurately under pressure.

You will learn to use a range of ICT packages and maintain electronic filing systems as well as learning to deal a wide range of enquiries. If you think you are that person, we would love to welcome you to the Team.

Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well‑being and prosperity of our residents.

• Please complete the online application form and read all the Supporting Information including the Apprenticeship Description carefully to help you complete your application.
• Ensure you have answered the three questions telling us why you’re interested and how you have or would develop the essential skills, qualities and behaviours and give examples. Please remember to indicate which apprenticeship you are applying for – it could be both!
• List all your qualifications, including any predicted exam grades.
• If you have any additional information you’d like to provide to support your application, for example a copy of your CV or a covering letter, please upload with your application form.

Eligibility Checks: Training providers will carry out eligibility checks. Some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications will be shared with commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme.

We believe in cultivating potential over perfection. If this apprenticeship sounds like you and you resonate with our values, we encourage you to apply or contact earlycareersandappre for an informal chat prior to your application.

Check out our Early Careers & Apprenticeships socials to hear inspiring success stories, explore the latest opportunities, and discover what we have to offer!

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Cumberland Council is an ambitious and forward‑thinking authority dedicated to shaping a better future for our communities. We are passionate about creating a vibrant future by addressing inequalities, creating thriving economies that work for our residents and protecting our environment.

At the core of our vision is a commitment to our people, with health and well‑being being integral to everything we do, underscoring every initiative and ensuring we provide unparalleled support for all.

We can’t do it without you! Come and embark on the journey to a vibrant future with us, where the work you do will make a real impact. Together, let’s shape a community that's as dynamic and inclusive as our landscape. Be a part of the transformation!

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