Field Service Engineer England

Job Description

As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories. You will work across the full product range, including:

• Total Lab Automation
• Blood Culture Systems
• Molecular Diagnostic Instruments
• Cytology Systems

Your role will also include installation, commissioning, preventive maintenance, and corrective service activities across the Advanced Diagnostics portfolio.

• Commission and install instrumentation to agreed timescales and specifications.
• Perform preventive maintenance to planned schedules and quality standards.
• Independently complete corrective service actions while remaining fully compliant with manufacturer guidelines and company procedures.
• Deliver an exceptional customer experience through strong communication, technical ability, and commitment to rapid response and high system uptime.
• Produce accurate and timely service reports using an iPad-based application.
• Manage consignment and car stock effectively to ensure accuracy and availability.
• Build and maintain strong relationships with both internal and external stakeholders.

• Electrical/Electronic qualification essential (HNC, HND, City & Guilds or equivalent).
• Background in electro‑mechanical, electronic, or related engineering discipline.
• Strong diagnostic and fault‑finding capability across complex hardware and integrated IT systems.
• Essential experience with IT infrastructure and networked environments, including: TCP/IP networking, DHCP, DNS, Windows operating systems and device configuration, Network connectivity troubleshooting, System integration and software-driven equipment support.
• Ability to diagnose both physical and network-related faults in a field service environment.
• Confident communicator with excellent customer-facing and stakeholder engagement skills.
• Adaptable and solution-focused with a drive to resolve issues efficiently.
• Growth mindset with a proactive approach to learning and improvement.
• Ability to work collaboratively within a high-performing, service-focused team.

£43,000 - £50,000 + Car and Bonus

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.