Field Service Engineer - Medical Diagnostics - North Region Scotland

About Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position Field Service Engineer – Medical Diagnostics Locations:
North Region Liverpool - Scotland A Healthier Future. It’s What Drives Us. A healthier future. It’s what drives us to innovate, to continuously advance science, and to ensure everyone has access to the healthcare they need today and for generations to come. Together, we’re creating a world where we all have more time with the people we love. That’s what makes us Roche.

Technical Excellence in the Field As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products, ranging from molecular, tissue and serum work areas, plus pre/post analytics and our digital portfolio. You will utilise a combination of on‑site support and remote diagnostic tools to identify and resolve complex electro‑mechanical faults efficiently. Additionally, you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites.

• Deliver Essential Support:
  Deliver electro‑mechanical hardware support, including routine proactive and reactive tasks and technical training.
• Resolve Complex Faults:
  Perform troubleshooting and fault resolution, conduct preventive maintenance, and generate reports to enhance operational efficiency.
• Customer Training:
  Provide technical training and guidance to customers, enabling them to excel in the use of Roche diagnostic systems.
• Compliance & Administration:
  Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.
• Stakeholder Management:
  Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.
• Service Excellence:
  Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence.

We are seeking resilient, adaptable, and customer‑focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally, you will bring:

• Educational
  
  Qualifications:
  
  A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred. Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.
• Experience:
  
  Extensive experience within the IVD industry, with a history of delivering exceptional technical support.
• Skills:
  
  Excellent analytical ability, self‑motivation, advanced troubleshooting expertise, and the ability to work effectively under pressure in a collaborative team environment.
• Attributes:
  Resilience, tenacity, motivation to exceed customer expectations, and the ability to grow and mentor others through training, coaching, and continuous development.

More than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of…