Senior Product Support Engineer

About Our Client

Acro Aircraft Seating are an innovative, award winning and rapidly expanding business. They are already one of the world's leading integrated manufacturers of aircraft seating, fusing ergonomic design with comfort and simplicity. They have a proven track record of delivering leading edge seating systems to the aircraft industry in short lead times. Their core design values of simplicity, elegance, honesty and intuitiveness applied in the design and manufacture of their specialist products serve a number of OEMs, aircraft manufacturers and airlines across the globe.

They are based near Gatwick.

• Accountable for the safe and reliable design of an aircraft seat across multiple programmes.
• Working with the Lead Engineer, Certification and Project Engineers to ensure regulatory guidelines and requirements are met.

• On time completion of ECRs, SBs and DAPs.
• Right first time on root cause of problems.
• All known solutions to issues managed and introduced into production prior to seat delivery.
• To provide complete technical support of our aircraft products to our internal and external customers.
• To solve complex technical problems from cradle to grave through the use of structured problem solving techniques.
• To support the Lead Engineer in the day to day running of product support projects to ensure deliverables are on time and adhere to specification.
• To work on multiple projects concurrently whilst appropriately juggling priorities.
• Complete management of the technical change through the engineering change process, including supporting the operations team with the management of the introduction of the change.
• Assessing raised concessions/production permits for approval.
• Raising and communicating service bulletins and service instruction letters to our customers to support seat installation, technical issues and product change.
• All design and engineering tasks to be undertaken utilising Catia V5 CAD system. Substantiate and evaluate designs through 3D analysis, engineering calculations and where necessary, prototyping.
• To support cost down activities through parts rationalisation, cost down engineering, improving CAD/drawing quality and DFM/DFA activities.
• Ensure the design is carried out in accordance to the relevant Airframe specification. Ensure the design meets the aesthetic and technical ambitions of the customer.
• To provide technical guidance and mentorship to more junior members of the engineering team.

• Effective communication, relationship building and team work with production, procurement, commercial, engineering and our external customers.
• Implementing engineering change seamlessly and cost effectively.
• Resolving technical issues in a timely manner, keeping everyone informed of progress.
• Designing both metallic, plastic and composite structures that meet customer, structural and regulatory requirements.
• Working with the Lead Engineer, ensure design expectations and program milestones are met.
• Use the latest manufacturing processes and materials to ensure innovation within cost targets are constantly being met.

• A Mechanical Engineering degree
• Extensive post graduate experience in a mechanical engineering related field utilising design engineering and CAD for product design engineering, development and manufacture.
• Must be capable of undertaking fundamental engineering hand calculations including stress analysis.
• Must have experience of using problem solving techniques.
• Sufficient exposure to the latest manufacturing techniques such as composites, injection mouldings, vacuum forming, castings, forgings, extrusions and machined from solid.
• Must prove sufficient parametric 3D CAD capability with both solid and surface modelling using best practice techniques.
• Must be an excellent communicator both verbally and written.
• Must be capable of adapting to a fast and pressured environment.

• Degree achieved to be 2:1 or above.
• Experience in an aerospace seating environment.
• Catia V5 CAD & Smar Team PDM system exposure.

• Basic salary between  £40,000 and  £50,000 (DOE) + Pension + 25 days holiday.