Operational Delivery Engineer - Shared Services, Infrastructure Operations; ATCE

Operational Delivery Engineer - Shared Services, Infrastructure Operations (ATCE
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NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Closing Date:
Thursday 30th July 2026

The main purpose of this role is to provide specialist system and application expertise to support NATS' engineering and IT services for Air Traffic Management. This includes ensuring service resilience throughout the service lifecycle and applying continual service improvement. The role also focuses on the day‑to‑day and strategic administration, maintenance of delegated systems and supporting project activities as required.

We’reexcitedto share anexcellentopportunity for an Operational Delivery Engineer to join our dynamic team.

In this role, you will play a crucial part in maintaining service resilience across the entire lifecycle while driving continuous improvement. Your work will focus on our safety‑critical Shared Services infrastructure, which supports the delivery of systems and applications responsible for the safe movement of over 7,000 aircraft every day.

As an Operational Delivery Engineer you will support the delivery, operation and continuous improvement of secure management tooling, operating systems, monitoring and infrastructure services. You will be part of Infrastructure Operations, providing support across hardware and software platforms that underpin critical operational services.

• Maintenance:
  Responsible for planning and executing administration, maintenance, and service support of designated systems/applications.
• Incident Management:
  Apply domain expert knowledge to assigned/escalated incidents, prioritising, diagnosing, resolving and recording them using agreed procedures to restore service resilience.
• Problem Management:
  Analyse service events and incidents to initiate and undertake Problem Management activities to continuously improve service provision and deliver a ‘predict and prevent’ method of operations.
• Competency Maintenance:
  Gain, hold, and maintain the competencies necessary to control and configure systems/applications, enabling the restoration of technical services, deploy planned changes and carry out planned maintenance.
• Service Configuration:
  Ensure relevant processes and tools are applied so that service configuration records remain accurate, complete, and current.
• Document Management:
  Produce, review, and amend engineering instructions. Maintain configuration records for hardware, software, and adaptation for Service Support Systems.
• Service Asset Management:
  Manage service assets to ensure they are in a known state and in the correct location for use, ensuring the correct technical services are provided at the required service levels.
• Safety Culture:
  Be an advocate for Safety Culture, promoting and advancing best practice, challenging poor behaviours, and ensuring personal health & safety (H&S) by adhering to H&S procedures.
• Training:
  Provide on‑the‑job training (OJT) for other colleagues – this could be practical application of training or could be via an OJT plan, we would expect this role holder to be an OJTI or working towards it.
• Duty Engineer Role:
  Includes responsibilities for the Duty Engineer role (Be the first point of contact for service resolution – To initiate and progress actions to rectify issues relating to service availability or deliverability) and supporting the implementation of Contingency.
• Project Work:
  Support project requirements and activities.
• Supplier Engagement:
  Engage with suppliers when required to resolve service incidents and problems.

Staff Management:
These posts are liable for line management responsibilities of up to 2, as well as technical supervision and task allocation for other colleagues and for any visiting managed service provider staff or contractors. Also responsible for utilising…