Board Host

On-Board Host for Trans Pennine Express (TPE) at Liverpool Lime Street Station.

Pay rate: £13.65 per hour plus commission.

Hours:

Part Time (16 hours).

Shifts:

Rotational shifts between 6am and 9pm, including some weekends.

Applicants must be 18 years of age or over and adaptable to work in a dynamic and fast-paced environment, including long hours and varying shifts.

• Minimum of 2 years of experience in a Customer Facing role within the Retail Leisure & Hospitality Industry.
• Full training will be provided.

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets independently, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

• Travel and Leisure Pass
  : FREE travel on all TPE trains when off duty (after 3 months) and access to TPE Rover tickets for friends and family for £10 per day.
• Commission
  :
  Up to 2.5% of net sales.
• Employee Discounts
  :
  Up to 50% discount across UK airports & railway stations at various SSP brands and franchises.
• Up to 75% discount on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistle stop and Urban Express units. (T&C apply).
• Learn while you earn:
  Access to award-winning training, apprenticeships and development.
• Internal growth opportunities: 70% of our managers are internal promotions.
• Employee rewards:
  Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and wellbeing support: flexible working, family-friendly leave.
• Culture:
  We value diverse backgrounds and offer support networks for LGBTQ+, Women’s Network, Neurodiversity and Disability.
• Financial support: UK pension plans, life assurance, share incentive scheme, cycle to work scheme, competitive pay rates, advance earned pay, up to £5,000 loans repaid through salary.
• Holiday allowance: 28 days pro‑rate, inclusive of bank holidays.
• Rewards & recognition such as RG Stars, Extra Mile Vouchers, and more.

Rail Gourmet is proud to be an equal‑opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Please note that if your application is successful, you will be required to complete a DBS check.