Dispute and Advisor

Overview

Pinnacle Group are looking to recruit a Dispute & Compensation Advisor to manage and process compensation claims arising from failed move-ins. In this role, you will ensure customers receive accurate advice, fair compensation outcomes and a high level of customer service throughout the claims journey.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.

This is a hybrid role requiring 3 days in the office each week. The working hours are 8.30AM-4.30PM.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Provide clear guidance on compensation eligibility and explain the compensation claim process.
• Support and advise customers throughout their compensation journey, ensuring a positive customer experience.
• Liaise with Housing Officers, Regional Managers, and Regional Accommodation Maintenance Services (RAMS) Supplier to investigate and confirm failed move-in incidents.
• Gather and review supporting evidence to validate compensation claims.
• Identify discrepancies or missing information and work with relevant stakeholders to resolve issues.
• Maintain comprehensive and accurate records of all claims, investigations, correspondence, and payment transactions.
• Ensure compensation claims are processed within agreed timescales and service level agreements.

• Customer-focused and compassionate approach.
• Resilient and confident handling challenging conversations.
• Logical, analytical and solution-oriented mindset.
• Highly organised with strong attention to detail.
• Collaborative team player who shares knowledge and best practice.
• Proactive and adaptable, with a continuous improvement mindset.

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers