Client Account Executive FTC

Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool’s iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences.

At Liverpool Experience Campus our people are our greatest asset. We take pride in creating a supportive workforce with a range of benefits available to our colleagues, including:

An enhanced holiday scheme which increases with length of service.
An excellent pension scheme is available.
Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
Enhanced maternity, paternity and adoption leave schemes.
An excellent occupational sick pay scheme.
Free onsite parking right in the heart of the city centre.
Travel pass scheme.
Cycle to Work scheme.
Employee Reward Platform.
A dedicated wellbeing strategy to support staff when  Qualified Mental Health First Aiders on site.

At Liverpool Experience Campus, you’ll be part of a team that is dedicated to making a real difference. Some of our key achievements and ongoing initiatives include:

Disability Confident Employer.
Sunflower Friendly Business.
Member of the Fair Employment Charter.
Real Living Wage employer.
Social value impact plan - last year we contributed over £6.4m.
Green Meeting’s Gold Standard.
Sustainability Strategy.
Positively influencing biodiversity - we have 3 on-site beehives.
Carbon Neutral Campus.
Accessibility Strategy.
Access Able Guide.

About the Role

We're looking for someone who has:

Developed time management skill.
Organisational skills.
Developed Customer Service skillset.
Developed ICT Skills.

Main duties of this role include:

Develop relationships with clients, organisers and promoters to have a clear understanding of the clients’ business requirements, by building and maintaining positive relationships.
Liaise with the Client, Promoter/Event Organiser, Event Planning Team, Sales Team and Business Development Team for each event to ensure that all relevant information is received in order to set up and manage each event.
Assist with the set up and enabling of shows/events on the ticketing system and online to ensure that all events on sale through the Box Office are set up correctly to the agreed schedule and that the required information is available to all relevant parties.
Create and update manifests for each relevant event to ensure the agreed capacity/allocation for the event/concert is maintained
Liaise with the promoter/client to ensure that all requested ticket allocations are confirmed, and ticket stock is received in sufficient time to ensure that all ticket stock received is secure and audited and that tickets are sent to customers in sufficient time or made available for collection at the venue box office.
Inform the client of sales figures, customer details, seat deals etc. and to be proactive in negotiating to increase allocations as and when required, to ensure client is kept up to date throughout the lifecycle of the event including supplying and agreeing the settlement figures for the event with the client at the close of the event.
Liaise with the Marketing and Promotions Teams to ensure that all correct event information is displayed on the relevant websites and in all marketing material.
Assist with the management of any day to day issues and activities relating to The LEX Liverpool Ticketing Department to ensure presentation, accurate and efficient administration, office organisation and daily control of the main box office sales areas.
Process ticket sales and reservations using…