Income Officer; IRRV Qualified

Neway International are seeking an Income Officer to join our client Liverpool City Council.

Location:

Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS
, United Kingdom

Hours:

35 hours per week

Start Date:

16 March 2026

Duration: 12 months

Rates: PAYE: £14.93 per hour, Umbrella/Ltd: £19.44 per hour

2 days in the office, 3 days remote

Liverpool City Council’s Finance & Resources directorate plays a critical role in supporting the financial stability and operational efficiency of the organisation. The Transactional Services team ensures accurate processing of income, payments, and financial transactions that underpin essential services across the city. The team works collaboratively with internal departments, external partners, and residents to maintain financial integrity and deliver a high‑quality customer experience.

The Income Officer will support the Council’s Income Management function by accurately processing, allocating, and reconciling payments received through multiple channels. This role is essential in safeguarding revenue streams, resolving payment queries, and ensuring compliance with financial procedures. The position requires strong numeracy, excellent attention to detail, and the ability to manage customer enquiries professionally.

• Accurately allocate payments received via BACS, CHAPS, card, cheque, online, phone, and bank deposits.
• Manage administrative duties related to income processing and financial transactions.
• Process income reversals including chargebacks, refunds, Direct Debit rejections, and unpaid cheques.
• Investigate and resolve payment and account queries via phone, email, and other communication channels.
• Monitor suspense accounts and ensure unidentified payments are correctly coded.
• Maintain accurate financial records and support audits, reporting, and compliance activities.
• Liaise with internal teams, banks, and external partners to resolve discrepancies.
• Support digital improvements, automation initiatives, and service efficiency projects.
• Identify trends or anomalies in income data to support process improvements.

• Experience with payment processing or income management systems.
• Strong numeracy, accuracy, and attention to detail.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Office.
• Experience resolving customer queries professionally.
• Ability to interpret legislation and apply procedures correctly.
• Able to work independently and as part of a team.
• Resilience under pressure and confidence handling challenging situations.
• Good organisational skills with the ability to meet tight deadlines.
• GCSE English & Maths (A–C / 1–5) or equivalent.

• IRRV qualification.
• Experience in a busy office or financial environment.
• Knowledge of revenues processing or document imaging systems.