Citizens Advice Trussel Trust Foodbank Advisor

Posts available: 1.
Contract: Permanent.
Salary: £16,980 (Pro-rata) £28,300 (FTE).
Hours per week: 21 hours per week (Wednesday, Thursday and Friday).
Reporting to: Advice Service Supervisor.
Location: Various locations around Liverpool.

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

As well as a competitive salary CAL also provides access to

• Interest free travel loans
• Generous pro-rata annual leave of 21 days including bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced maternity, paternity and adoption leave pay.

Their General Advice Team covers a range of different projects, in this role the Trussel Trust Foodbank Advisor will give advice face-to-face within in foodbank outreach locations and CAL offices across Liverpool. The post holder will need to be self‑motivated, organised and flexible, delivering generalist level advice and information with the ability to travel across locations in Liverpool.

The primary purpose of this role is to Improve financial well‑being through:

• Income maximisation through welfare benefits
• Identifying and making applications for grants
• using budgeting tools and guidance to improve financial literacy

The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

Contact Details: re