Administrator - IFA & Management Fees

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns – it’s about helping people feel confident in their decisions and supported in their future. We don’t just manage money, we guide people through life’s big moments, helping them stay on track and focus on what matters most.

We’re proud to be one of the UK’s leading wealth managers, with over £109bn
* in assets under management and 20+ offices across the UK and Channel Islands. We’re a FTSE 250 company with national reach and a local feel – and we’re growing.
* As of June 2025

Department:
Operations – Fees

Location:

Liverpool

The Fees team are responsible for ensuring the creation, maintenance and application of management fees to clients on a quarterly basis. The management fee structures used are what has been agreed in advance between the client and the Investment Manager. The fees collected are the primary source of income to Rathbones.

The team is also responsible for the collection of fees on behalf of third parties such as Independent Financial Advisers (IFAs) who are a key introducer of new business to Rathbones. This involves ensuring that the necessary paperwork is provided in order to facilitate the payments which must be signed by the client and the IFA.

These fees may be in the form of a one off ‘Introductory’ fee or an ongoing Advice fee to the IFA which are charged at the same time as the Rathbones fees.

The team is also responsible for the distribution of client invoices and IFA statements.

• Delivery of service excellence
• Protection of client assets
• Compliant with regulatory requirements and company policies
• Positive contribution to your teams new and existing initiatives

• Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
• Ensure you are adhering to the teams current SLAs and to all regulatory requirements.
• Accountable for administrative tasks within the team in line with the team’s procedures manual.
• Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
• Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
• Assist in User Acceptance Testing (UAT) of new and existing IT systems
• Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
• Be aware of the conduct rules and act with integrity.
• Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
• Build and maintain relationships with all stakeholders, both internal and external

• Excellent organisational and time management skills
• High level of accuracy and attention to detail
• Ability to grasp new tasks quickly
• Strong written and verbal communication skills
• Client service focus
• Good working knowledge of Microsoft Office
• A team player able to multi-task in a fast-paced environment
• Ability to build constructive relationships with other members of staff at various levels
• Adaptable, flexible, and able to accept responsibility for given tasks

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance – Individual on joining, family after 1 year’s service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays – purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies – enhanced family leave for parents & carers
• Study support – study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups…