Credit Controller

Credit Controller / Accounts Receivable Specialist Job Purpose Reporting to the Finance Manager, the Credit Controller is responsible for managing customer accounts, ensuring invoices are collected within agreed payment terms, producing accurate account reconciliations, and resolving billing and payment queries. The role supports the efficient operation of the finance function through effective debt management, accurate cash allocation, stakeholder communication, and compliance with company policies and procedures.

A strong focus on customer service, relationship building, and continuous improvement is essential.

Key Responsibilities Manage and reconcile customer sales ledger accounts to ensure account balances are accurate and up to date. Process, record, and reconcile incoming payments, including resolving unallocated cash balances promptly. Monitor outstanding debt and produce regular aged debt analyses and reports. Proactively chase overdue invoices via telephone, email, and written correspondence to reduce debtor balances and improve cash flow. Investigate and resolve invoice, billing, and payment queries in collaboration with internal stakeholders.

Maintain accurate records of outstanding issues and provide regular updates on query resolution. Support the setup and maintenance of recurring payment arrangements and encourage customers to utilise electronic payment methods. Communicate professionally with customers and internal departments to ensure timely payment and issue resolution. Build and maintain effective working relationships with customers and key stakeholders. Provide regular updates to management regarding debt levels, payment trends, and outstanding queries.

Assist with month-end processes and support internal and external audit requirements. Ensure compliance with data protection regulations and company policies when managing customer information. Contribute to departmental objectives and key performance indicators relating to cash collection and overdue debt reduction. Undertake additional finance administration and ad hoc duties as required. Skills & Experience Required Essential Previous Credit Control, Accounts Receivable, or Sales Ledger experience.

Strong understanding of cash allocation and account reconciliation processes. Experience investigating and resolving complex ledger discrepancies. Ability to produce accurate and timely reconciliations. Intermediate Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and conditional formatting. Excellent communication and relationship management skills. Strong attention to detail and high levels of accuracy. Ability to prioritise workload and manage multiple deadlines effectively.

Desirable Experience working with public sector or healthcare-related customers. Experience managing high-volume or complex customer ledgers. Five or more year's experience within Credit Control or Accounts Receivable functions. Knowledge of finance systems and reporting tools. Personal Attributes Customer-focused with a professional and positive approach. Strong organisational and problem-solving skills. Ability to work effectively under pressure and meet deadlines. Adaptable and comfortable working in a fast-paced environment.

Collaborative team player with a willingness to support colleagues. Proactive, self-motivated, and committed to delivering high-quality outcomes. Excellent interpersonal skills with the ability to engage stakeholders at all levels.