Medical Transcriptionist Team Leader

Overview

An exciting opportunity has arisen for a Medical Transcriptionist Team Leader to join our Administrative Team based at Broadoak unit, this team will be locating to a new build at Mossley hill in the near future.

The post holder will provide support to Consultants, Junior Doctors and Clinical Team within this service. The multi-disciplinary team provide inpatient based support including assessment, treatment and psychosocial interventions to enable people to live well with their conditions.

Successful applicants will be able to organise their own workload and co-ordinate workload activities within the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department, it is essential that you are able to work on your own initiative.

The post holder’s main duties will include planning, organising, directing and co-ordinating the work of the identified service. The post holder will be expected to work with the minimum of supervision.

You will be able to demonstrate flexibility and use your own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient and effective manner.

The post holder will provide a confident professional service to all service users and their carers whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit.

Ensure diplomacy, empathy and confidentiality when dealing with distressed service users and carers.

Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.

Attend and contribute to departmental/team meetings.

Undertake a key role in ensuring the delivery of a high quality service user pathway by working closely with clinical teams to meet national and locally agreed targets for both inpatient and outpatient episodes by monitoring the Business Intelligence Today system and working closely with the team to address any issues.

Ensure the team respond and action referrals within locally agreed timescales, ensuring a clear audit trail.

Support the day to day organisation of the clinical teams by managing diaries, coordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation…