Meet & Greet​/Wayfinding Volunteer - Aintree Site

Meet & Greet/Wayfinding Volunteer - Aintree Site

The closing date is 22 February 2026.

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

As a Meet & Greet/Wayfinding Volunteer, your duties will be varied and extensive including:

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Give directions to patients and visitors as they arrive on site and escort those who need additional support to their destination.
• Support patients and visitors with infection control guidance and PPE (personal protective equipment.) - Asking them to wear a face covering, gel their hands and follow social distancing guidelines.
• Replenish the hospitals PPE stations and alert the volunteer office if you have ran out of supplies.
• Collecting and delivering miscellaneous items between departments as request by the volunteer office.
• Support the hospital in obtaining feedback from patients and their families on their experience.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
• Providing companionship and reassurance to patients who are waiting to be collected from hospital via ambulance.
• Acting as an alerter to escalate any concerns/issues to the reception team.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

• Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
• Good communication skills. Be a good listener and be able to give clear and concise directions.
• Wayfinding Volunteers need to be reliable, honest and punctual and work within their role boundaries.
• To embody the Trust Values.
• To exercise confidentiality and discretion.
• Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals - Aintree Site

Liverpool University Hospitals - Aintree Site